What is the target order accuracy rate in Drive-Thru and front counter?

• A. Approximately 90%.
• B. Approximately 85-90%.
• C. Approximately 95-98%.
• D. 100%.],

Answer: (C)

The target order accuracy for Drive-Thru and front counter is around 95-98%. This level represents a high, reliable standard that teams can consistently hit with solid verification practices—like confirming the order with the customer, double-checking items on the screen, and bagging items in the correct order before handing them off. It keeps service fast while minimizing mistakes. Aiming for 100% isn’t realistic in a busy fast-food environment, and targets in the 85-90% range would lead to too many incorrect orders and frustrated customers. So 95-98% hits the right balance between quality and speed, ensuring most orders are right the first time and that the store maintains good customer satisfaction.