What is the recommended approach to taking a phone order?

• A. Speak softly and slowly, then guess the rest.
• B. Speak clearly, confirm all items and customizations, repeat back for accuracy, and confirm pickup time.
• C. Have the customer call back later.
• D. Take the order without confirmation.

Answer: (B)

Taking a phone order well hinges on clear communication and verification. Speak clearly so the caller’s words are heard accurately. Confirm every item and any customizations (like modifiers or sauces) to ensure you captured exactly what they want. Repeat the order back to the customer to verify accuracy and catch any mistakes before you finalize. Finally, confirm the pickup time so both you and the customer have a precise expectation and can plan the preparation accordingly. This approach reduces errors, speeds service, and leaves the customer confident they’ll get exactly what they asked for when they arrive.