What is a best practice for speed of service in drive-thru?

• A. Prioritize accurate order taking first, then speed; use a single order board, and minimize backtracking.
• B. Speed first, then accuracy.
• C. Use multiple order boards for back and forth.
• D. Take as long as possible to verify.

Answer: (A)

In drive-thru speed, doing things right first fuels faster service. When the order is accurate from the start, there’s less back-and-forth at the window, fewer mistakes to fix, and the team can move smoothly to fulfillment. Using a single order board keeps everyone on the same page—it's a clear, shared view of the customer’s order, which reduces confusion, prevents backtracking, and speeds the overall flow. If you push for speed before accuracy, mistakes slow the line and create more work later. Having multiple order boards or taking extra time to verify can add confusion or unnecessary delay, so they don’t support the fastest, most reliable service.