To greet customers, where should crew members stand?

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Multiple Choice

To greet customers, where should crew members stand?

Explanation:
Greeting customers happens at the front counter because it’s the first touchpoint guests encounter when they enter. Standing there allows immediate eye contact, a friendly smile, and a natural invitation to place an order or get help, setting a positive tone for their visit. The drive-thru window is for guests in the drive-thru, not for walk-in greetings, and the catering and staging areas are back-of-house spaces focused on prep and order handling, not welcoming guests. So the front counter is the best spot to greet.

Greeting customers happens at the front counter because it’s the first touchpoint guests encounter when they enter. Standing there allows immediate eye contact, a friendly smile, and a natural invitation to place an order or get help, setting a positive tone for their visit. The drive-thru window is for guests in the drive-thru, not for walk-in greetings, and the catering and staging areas are back-of-house spaces focused on prep and order handling, not welcoming guests. So the front counter is the best spot to greet.

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