How can a trainer verify a new employee understands Cane's protocols?

• A. Rely solely on written testing
• B. Use both written testing and practical demonstrations with sign-off
• C. Rely on on-the-floor only
• D. Do not sign off

Answer: (B)

The idea is to verify both knowledge and ability, and to document that verification. Written testing shows the trainee understands Cane’s protocols—safety, sanitation, food handling, and service steps. But knowing theory isn’t enough; you need to prove they can actually perform the tasks correctly in the real work environment. Practical demonstrations on the floor let you observe their technique, consistency, timing, and adherence to steps under real conditions. A sign-off records that observation and confirms the trainee meets the standard before they work unsupervised. Without demonstration and formal approval, gaps in execution or unrecorded misunderstandings can slip through. Using both approaches with sign-off ensures a complete, verifiable readiness that protects guests and maintains brand standards.