A crew member must always be at the ____ to welcome the customers.

• A. Front counter
• B. Drive-thru window
• C. Back room
• D. To-go counter

Answer: (A)

Greeting guests as soon as they walk in is essential because the first impression sets the tone for the entire visit. Being at the front counter places you in the best position to greet with a warm welcome, make eye contact, and point customers toward where they need to go—whether they’re placing an order, asking a question, or choosing a table. This visibility shows attentiveness and hospitality right away, which is a cornerstone of great guest service.

The other areas aren’t designed for the initial welcome. The drive-thru window serves customers in vehicles, not those entering the store, so it can’t effectively greet and direct walk-in guests. The back room is out of sight and would miss the moment of first contact, undermining the friendliness guests expect. The to-go counter is focused on pickup orders, not the front-line greeting that welcomes everyone who walks through the door.